Contact & Product Support

PREPPER'S RESOURCE

CONTACT & PRODUCT SUPPORT

WE'RE HERE TO HELP

Buying Prepper's Resource shouldn't mean you're on your own once the product arrives.

Whether you need help getting started, have a question about your order, need troubleshooting assistance, or simply aren't sure how something works, contact us.

We'll do our best to get you pointed in the right direction.

HOW CAN WE HELP?

Contact Prepper's Resource for assistance with:

• Product setup

• Android phone setup and compatibility

• Windows personal computer setup and compatibility

• General compatibility questions

• Offline AI troubleshooting

• Accessing included preparedness resources

• USB connection or detection issues

• Order questions

• Shipping questions

• Damaged or missing shipments

• Returns and refunds

• Warranty claims

• Replacement assistance

• Complimentary reflash service

• General product questions

PRODUCT SETUP & TROUBLESHOOTING

Having trouble getting Prepper's Resource running?

Don't give up on it.

Contact us and explain what's happening. When possible, include the type of phone or computer you're using, your operating system, and a description of the problem.

Screenshots or photographs may also help us diagnose certain issues.

We'll work with you to identify the problem and determine the appropriate next step.

COMPATIBILITY HELP

Not sure whether your phone or personal computer is compatible?

Available AI capabilities and performance can vary depending on the device, operating system, processor, memory, and other hardware.

We would rather help you determine compatibility before you buy than have you purchase something that isn't appropriate for your device.

ORDER & SHIPPING SUPPORT

For questions about an existing order, please include your:

• Name

• Order number

• Email address used for the order

• Brief description of the issue

Please do not send complete credit-card numbers, passwords, or other unnecessary sensitive information through a support request.

DAMAGED OR MISSING ORDERS

If your order arrives damaged or appears to have been lost during shipment, contact us with your order information.

Photographs of damaged packaging or products may be requested when appropriate.

We'll review the situation and work with you to determine the appropriate next step.

WARRANTY SUPPORT

If you believe your Prepper's Resource product has a hardware, software, or included-content problem covered by our warranty, contact us before returning the product.

We may be able to solve the problem remotely without requiring you to ship anything back.

If a return or replacement is necessary, we'll provide further instructions.

COMPLIMENTARY REFLASH SERVICE

Accidentally erase, reformat, or corrupt the original Prepper's Resource software or included content?

Don't panic.

When technically and legally possible, Prepper's Resource offers a complimentary reflash service for authentic Prepper's Resource devices.

There is no charge for restoring the original Prepper's Resource software and content when the service qualifies as complimentary.

The customer is responsible for applicable shipping costs.

Please contact us before mailing your device so we can provide instructions.

IMPORTANT:

A reflash may erase personal files stored on the device. Back up your personal files before sending the product whenever possible.

BEFORE CONTACTING SUPPORT

Providing a few details can help us solve your problem faster.

When relevant, please include:

• Your Prepper's Resource order number

• Phone or computer manufacturer and model

• Operating system

• What you were trying to do

• What happened

• Any error message you received

• Screenshots or photographs when helpful

You do not need to be a computer expert.

Just describe what you're seeing as clearly as you can and we'll take it from there.

YOUR PRIVACY

Never send passwords, complete payment-card information, Social Security numbers, or other unnecessary sensitive information through a support request.

If troubleshooting requires logs, screenshots, photographs, or other information, only provide information reasonably necessary to diagnose the problem.

CONTACT PREPPER'S RESOURCE

Call Prepper's Resource at (210) 201-7036 or use our contact form.

Please provide a valid email address so we can respond to your request.

As Prepper's Resource grows, additional support options and resources may become available.

OUR SUPPORT PHILOSOPHY

Prepper's Resource was created around preparedness, independence, and having useful tools available when they're needed.

We want our customer support to follow the same philosophy.

If something isn't working, contact us.

If you don't understand something, ask us.

If you're not sure whether your device is compatible, ask before you buy.

We're building more than a product.

We're building something we want people to be able to depend on.