Returns & Refund Policy
PREPPER'S RESOURCE RETURNS & REFUND POLICY
We want you to be confident in your purchase. Prepper's Resource is a physical product containing software and digital content, so our return policy is designed to protect our customers while also protecting the digital products and intellectual property included with each device.
30-DAY RETURN WINDOW
You may request a return within 30 days of receiving your order.
To qualify for a standard change-of-mind return, the Prepper's Resource product must remain unopened, unused, and in its original condition and packaging.
Because the product contains copyable digital software and content, products that have been opened, accessed, used, copied, installed, or activated are generally not eligible for a change-of-mind return.
DEFECTIVE OR DAMAGED PRODUCTS
We stand behind our product.
If your Prepper's Resource USB arrives damaged, defective, corrupted, or otherwise does not function as intended, please contact us as soon as possible.
We will work with you to troubleshoot the issue and, when appropriate, provide a replacement, repair, or refund.
A product will not be excluded from defective-product support simply because it was opened or connected to a device.
WRONG ITEM RECEIVED
If you receive the wrong product, please contact us with your order information so we can make it right.
COMPATIBILITY
Before purchasing, customers should review the current compatibility and system requirements listed on the Prepper's Resource website.
Available AI features and performance may vary depending on the device, operating system, processor, memory, and other hardware capabilities.
If you are unsure whether your device is compatible, please contact us before purchasing.
DIGITAL CONTENT AND SOFTWARE
Prepper's Resource contains software, AI components, configuration files, preparedness resources, and other digital materials.
Once the product has been opened or its digital contents have been accessed, those materials can potentially be copied or retained.
For this reason, opened or accessed products are generally not eligible for returns based solely on change of mind, buyer's remorse, or no longer wanting the product.
This restriction does not eliminate any rights you may have under applicable law and does not apply when a product is defective or was incorrectly supplied.
RETURN AUTHORIZATION
Please contact Prepper's Resource before sending a product back.
Include your order number and a brief explanation of the issue or reason for the return.
If the product is damaged or defective, we may request photographs, screenshots, or other reasonable information to help diagnose the problem.
REFUNDS
Approved refunds will be issued to the original payment method.
Original shipping charges and return shipping costs may be non-refundable for standard change-of-mind returns, except where otherwise required by law.
If the return is the result of our error or a qualifying defective product, Prepper's Resource will work with the customer regarding appropriate shipping costs.
Please allow time for your bank or payment provider to process an approved refund after it has been issued.
CUSTOMER SUPPORT
We are building Prepper's Resource for real people, and customer satisfaction matters to us.
If something isn't working correctly, please contact us before giving up on the product. We'll do our best to troubleshoot the issue, explain the system, and find an appropriate solution.
Our goal isn't simply to sell you a product. We want Prepper's Resource to be something you can depend on.
QUESTIONS
For return, refund, compatibility, or product-support questions, please contact Prepper's Resource through the contact information provided on our website.
PREPPER'S RESOURCE
Prepare Today. Survive Tomorrow.