Warranty & Product Support

PREPPER'S RESOURCE LIMITED WARRANTY & PRODUCT SUPPORT

OUR COMMITMENT

Prepper's Resource is designed to be a dependable preparedness tool, and we stand behind the products we sell.

If something isn't working the way it should, we want to hear from you. Our first goal will always be to help diagnose the problem and get your Prepper's Resource system working properly.

ONE-YEAR LIMITED WARRANTY

Prepper's Resource includes a one-year limited warranty beginning on the date the original purchaser receives the product.

During the warranty period, Prepper's Resource will provide reasonable troubleshooting and support for qualifying hardware, software, and included-content issues.

If we determine that the original USB device has failed because of a qualifying defect, Prepper's Resource may, at its discretion and as permitted by applicable law, repair the product, replace it, or provide another appropriate remedy.

WHAT THE LIMITED WARRANTY COVERS

The limited warranty is intended to cover defects or failures associated with the Prepper's Resource product under normal intended use.

Examples may include:

• A USB device that fails under normal use.

• Included files or software that arrive corrupted or inaccessible.

• Missing components or digital materials that should have been included with the product.

• Other verified manufacturing or product defects.

PRODUCT SUPPORT

We understand that computers and smartphones can be complicated.

If you're having difficulty using Prepper's Resource, contact us before assuming something is broken.

We can help troubleshoot issues involving supported devices, accessing the USB, included software, configuration, and other Prepper's Resource features.

Available features and performance may vary depending on your device, operating system, hardware, and software environment.

WHAT IS NOT COVERED

The limited warranty generally does not cover:

• Lost or stolen products.

• Some Accidental damage.

• Water, fire, crushing, excessive heat, electrical damage, or other physical damage occurring after delivery.

• Damage caused by improper use or unauthorized modification.

• Files or software deleted, overwritten, altered, reformatted, or corrupted by the customer or third-party software after delivery are not covered as a product defect.

However, Prepper's Resource offers a complimentary reflash service for the original device when possible. There is no charge for restoring the original Prepper's Resource software and content; the customer is only responsible for applicable shipping costs.

• Damage caused by malware, viruses, incompatible third-party software, or modifications outside of Prepper's Resource.

• Normal cosmetic wear that does not affect operation.

• Devices or computers owned by the customer.

• Problems caused solely by unsupported or incompatible customer hardware or operating systems.

BACK UP IMPORTANT DATA

Customers should avoid modifying or deleting original Prepper's Resource files unless specifically instructed to do so.

Any personal files that a customer chooses to store on the device should be backed up separately.

Prepper's Resource cannot guarantee recovery of customer-created or customer-stored data.

WARRANTY CLAIMS

To request warranty assistance, contact Prepper's Resource with your order information and a description of the problem.

We may request reasonable troubleshooting information, photographs, screenshots, or diagnostic details to help determine what has happened.

Please do not return a product until you have received return instructions from Prepper's Resource.

REPLACEMENT PRODUCTS

When a replacement is approved, the original defective product may need to be returned before a replacement is provided.

Replacement products may be new or functionally equivalent replacement units where permitted by applicable law.

AI AND INFORMATION DISCLAIMER

Artificial intelligence can make mistakes.

Prepper's Resource is designed to provide informational and preparedness assistance, but AI-generated responses, image interpretations, plant identifications, and other generated information should not be considered guaranteed to be accurate.

Prepper's Resource does not replace emergency services, qualified medical care, professional advice, official instructions, or appropriate hands-on training.

Always independently verify information when a decision could affect health, safety, property, or life.

YOUR LEGAL RIGHTS

This limited warranty does not exclude or reduce rights or remedies that cannot legally be excluded under applicable consumer protection laws.

CONTACT US

If you're experiencing a problem, reach out to us.

Our goal is to build a product and a company that customers can depend on. We'll make a reasonable effort to help diagnose legitimate problems and find an appropriate solution.

PREPPER'S RESOURCE

Your AI. Your Information. Your Devices.

Prepare Today. Survive Tomorrow.